Do I Have to Use the Insurance Company’s Recommended Shop?

Short answer: No.

After an accident, insurance companies often suggest a “preferred” repair shop—but you are not required to use them.

Why Insurance Companies Recommend Shops

Insurance companies partner with certain shops to:

• Streamline the repair process

• Control costs

• Maintain consistency

These are called DRP (Direct Repair Program) shops.

What You Should Know

While many DRP shops perform good work, the relationship is still tied to the insurance company.

That can sometimes lead to:

• Pressure to reduce repair costs

• Use of alternative parts

• Limited repair procedures

Your Legal Right

You have the right to:

• Choose any repair shop

• Request proper repairs

• Ensure your vehicle is restored safely

No one can force you into a specific shop.

Why This Decision Matters

The shop you choose directly impacts:

• The quality of the repair

• The safety of your vehicle

• Your long-term satisfaction

What to Look For Instead

Choose a shop that:

• Follows OEM repair procedures

• Has certified technicians

• Invests in proper equipment

• Advocates for correct repairs

Final Thoughts

Convenience is one thing—but safety is another.

At Solon Collision, we focus on doing the job right, not just fast. If you have questions about your options, we’re happy to help.